Our skill set encompasses a weath of knowledge on many hardware platforms and many different Operating Systems.
Our ability to provide both computer and peripheral hardware maintenance and Operating System support services across Windows, Unix & Networking environments provides our customers with 'one-stop-shop' security.
Network Audits & Documentation is a 'must have' for many companies striving to meet tight quality standards. Our consultants have a wide experience in providing system, network & site audits.
Each business, whether small or large, has its own unique IT infrastructure and therefore the correct support solution needs to be tailored to encompass the specific needs and expectations of the client.
Westec Networks is committed to providing the most cost effective solution to our customers, combined with an exceptional level of customer service and top quality technical standards.
We work closely with our clients to identify which of our support packages is most appropriate for their needs, ensuring that our clients are confident that they are receiving the highest standard of service and support.
For those customers who do not wish to be tied in to a full support contract, Westec Networks offer a Call-by-Call support service. Charged at an hourly rate with a fixed call out charge, the Call-by-Call Support Service offers small & home office users the option to receive the high quality support available to contract customers without the monthly fee.
The Westec Support Contract offers our clients free telephone & email support within office hours, a guaranteed response time and remote access support. For a monthly fee, our clients receive up to 8 hours onsite support with no call out charges.